1. Overview At Vistone Collections, we are committed to providing professional, transparent, and high-quality services to our clients. This Return & Refund Policy explains the circumstances under which payments may be refunded or adjusted.
2. Service Nature Since our offerings involve professional time, effort, and expertise, payments for services are generally non-refundable once the process has begun. Each project or engagement involves customized work that cannot be resold or reused.
3. Eligibility for Refunds Refunds may only be considered under the following conditions:
A duplicate payment was made by error.
The service has not yet commenced and cancellation is requested within 24 hours of order confirmation.
A technical or billing error occurred on our side.
4. No Guarantee of Outcomes Our services are based on professional judgment, methodology, and effort. While we strive for excellence, results may vary depending on individual client circumstances. Therefore, refunds cannot be issued based on dissatisfaction with performance outcomes, as success in collections and financial recovery can depend on factors beyond our control.
5. Dispute Resolution If a client is unsatisfied with any aspect of our service, we encourage open communication. We will review the matter and may, at our discretion, offer partial compensation or service adjustments to ensure fairness.
6. Contact Us For any concerns or refund requests, please contact: [email protected]
[email protected]